I just read Mish's column today and noted that he reports that 700 K Mart "appliance specialists" will be laid off. Apparently the rest of the "staff" will be trained in appliance talk and it should make it soooo much easier for customers to checkout at any register. The end of the world? No. Typical? Yes. Mish also further reports that their will be an 800 number to call if one needs further assistance with appliances. He further notes that the "employees" at the other end of the phone will probably be from India. You see this is a problem.
My non PC friend, of whom I have spoken before, does not deal with foreign customer service reps gladly. When confronted with the situation he will demand to "speak to an American." The fact that this is often impossible does not deter him from being rude and obnoxious. Good for him. I am a bit more mellow and usually don't get in a twist about such, but it does irritate me that our corporations have been allowed to rip off the American worker with such underhanded tactics. I personally feel that if a company is headquartered in the USA and sells products and services here then they ought to employ Americans in all aspects from manufacturing on to customer service. It should be mandatory. This outsourcing is killing us.
It is treason frankly.